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FAQ's

Q: Why are prices so low?

The way we can sell discontinued and special purchase items is because we operate in a city located in the Wild West, without a sheriff to govern our website. If you are concerned about false advertising or some sort of bait and switch tactic, don’t be. We have been making customers happy for over 40 years. Feel free to call the Better business Bureau to check on our spotless history.

Q: Do you store Credit Card numbers?

We do not store credit card information, nor does our credit card processor (Verisign). Once an order is marked as ok, the credit card number is non-existent. We send all data over a secure SSL connection to our processor, so data is highly encrypted. Our web site is behind a Cisco PIX Firewall, which blocks unwanted requests to and from our server. Your data is highly secured and protected.

Q: What's Verisign and how does it work?

When an order is placed through our website the data is sent securely over our SSL connection to our payment processor, in our case it's Verisign.. Verisign does not store any credit card information. It's all referenced by unique formatted strings. Once Verisign receives the info it send's back a response and we handle that response accordingly. We do not store credit card information.

Q: What measures do you take to protect my information?

Quite a few actually, all sensitive information in our database is encrypted (in our websites case it would only be your password and order information, again no credit card information is stored). We have a SSL certificate (how it works) from Verisign, thus enabling the green bar in IE7 (Extended Validation). Our website is behind a monitored Cisco PIX Firewall which blocks unwanted requests to and from our server, basically what comes into our server and what leaves our server is what is supposed to be leaving and entering our server.


Shipping & Returns

Q: When will my order ship?

Orders received by 2PM local time typically are processed the same day received. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 days and may vary during the holiday season. For UPS shipments you can track the progress of the order using their order tracking number available on your order. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.

Q: What shipping options are available?

UPR Racing Supply offers our customers the option of selecting 2 day ground, next day, or air through either the United States Postal Service USPS) or United Parcel Service (UPS) for shipments in the continental U.S.

Q: How are returns handled?

If an items needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA). Please contact our Customer Service Department at 1.877.438.5872 to discuss the reason for the return and make the necessary arrangements. The amount of the refund will be based on the purchase price of your products and may include a restocking fee.

Q: Do you ship outside the continental U.S.?

We apologize for any inconvenience but we do not currently ship outside the continental U.S. We do not ship to Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories, or international locations at this time.

Shop WithConfidence

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Fast Shipping

Same day shipping if ordered by 12pm MST

Low Price Guarantee

We match competitor's prices

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No hassle Returns

Easy returns or refunds

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